Complaints

We take complaints seriously and aim to resolve them promptly and fairly. There are several ways to submit a complaint.

Email Alist@bluxe.eu with the details of your complaint. Please include your name, account email, a description of the issue and the outcome you are seeking.

We aim to acknowledge your complaint within 5 business days and provide a full response within 10 business days.

Under Portuguese law, consumers may submit a formal complaint through the Livro de Reclamações Eletrónico (electronic complaints book) operated by the Portuguese government.

You can submit a complaint online at livroreclamacoes.pt.

Please confirm with your legal adviser whether A-List is required to display a direct Livro de Reclamações link or QR code under Portuguese consumer law.

If your complaint is not resolved, you may use the European Online Dispute Resolution platform for consumer disputes at ec.europa.eu/consumers/odr.

You may also contact the Portuguese consumer dispute authority (CNIACC) for alternative dispute resolution.

For privacy or data protection complaints, contact us at Alist@bluxe.eu. You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at cnpd.pt.

See our Terms of Use and Privacy Policy for more information.